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Web Policies

The Carolinas Center for Medical Excellence (CCME) is committed to maintaining the trust and confidence of therapy providers and visitors to our Prior Authorization (PA) of Outpatient Specialized Therapies website. We have created this web policy to demonstrate our firm commitment to your privacy and the protection of your information and the public health information of Medicaid recipients.

Personal Information

You do not have to give personal information to visit the public portion of the PA website. This public section gives visitors the chance to read and obtain more information about the prior authorization process and CCME. Additional activities, such as electronic submission of PA requests, require you to be a registered participant and therapy provider.

In order to access the Members Only section of this website, a prior authorization project administrator at your organization will need to register your therapy provider number and any individual users for that particular organization. Each user will be assigned a unique userID and password. This unique userID and password will be used to log in to the Members Only site and will track your movement through our site.

As part of the registration process, you will be asked to provide information about your organization and the team members who will require access to the Members Only section.

Our primary purpose in collecting personal and organization information is to provide you with a safe, smooth, efficient and customized experience. This allows us to provide services and features that will best meet your needs and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.

Our Use of Your Information

We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about your organization and other information we obtain from your current and past activities on the site to troubleshoot problems; measure consumer interest in our services; inform you about online and offline services and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; and as otherwise described to you at the time of collection. We may compare and review personal information for errors and omissions and for accuracy.

When you register, you agree that we may use personal information about your organization to analyze site usage, improve our content, customize the site’s content, layout and services, and improve our marketing efforts. These uses improve the PA site/project and tailor it to better meet your needs and provide you with a smooth, efficient, safe and customized experience while using the PA website.

Collection of Information

Personally identifiable information or personal information is defined as information that identifies your organization and team members. It includes the name and address of your organization; name of the PA project administrator; contact phone number, fax number and email address for the project administrator; and names of team members at your organization.

We only collect personally identifiable information about your organization after you have specifically and knowingly provided such information to us. By voluntarily providing this information to us during the registration process, you will be consenting to the collection and use of your personal information by CCME.

Disclosure of Your Personal Information

If you provide personal information, such as your mailing or email addresses, telephone or fax numbers, or other demographic information, CCME will not share (disclose or sell) it to third parties. This information is strictly for use to complete prior authorization and will be used only by CCME staff or as requested by the North Carolina Division of Medical Assistance.

Non-Personal Information

We analyze traffic to this website in order to understand our members’ and visitors’ needs and to continually improve our site for them. The PA website automatically collects and records non-personally identifiable information, which is information that does not identify you personally, but becomes available to us as a result of your visit to our site. This information includes: date and time of visit, pages visited on our site, type of computer and browser the visitor is using, and the location of the visitor’s machine (by country, not street address). Many websites gather this information, though most do not notify visitors. We use this information to improve our services to you and do not share it with third parties.

PA Cookies

A cookie is a small piece of data that is sent to your Internet browser from a web server and stored on your computer’s hard drive. A cookie cannot read data off of your computer hard disk or read cookie files create from other websites. Cookies do not damage your system. You can choose whether to accept cookies by changing the settings of your Internet browser. You can reset your browser to refuse all cookies or allow your browser to show you when a cookie is being sent. CCME will not be able to assist you with changing the setting on your computer so that it may accept our cookie.

Certain applications on our website require session cookies to function correctly. If you have session cookies disabled, you may not be able to use these applications or features of our site.

When they are used, PA’s session cookies and/or session variables remember your selection. You do not need to have session cookies enabled to view static web content.

We have set our software so that your browser will only return cookie information to the domain where the cookie originated. No other site can request it.

Note: Regardless of the particular uses for cookies on the PA website, we will not share any cookie information with any third parties.


Electronic mail is not secure against interception. If your communication to us is very sensitive, we recommend sending it by postal mail instead of email. Our postal address is 100 Regency Forest Drive, Suite 200, Cary, NC 27511-8598. Send it to the attention of Therapy Prior Authorization.

Why did you receive an email from us?

By accepting the Web Policies, you expressly agree that we may use your personal information to contact you and deliver information to you that, in some cases, is targeted to your interests.

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”) or (b) you have registered or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

If you have received unwanted, unsolicited email sent via this system or purported to be sent via this system, please forward a copy of that email with your comments to priorauth@mrnc.org for review.

Links to Other Websites

Our website contains links to information on other websites. We do not have any control over these websites; therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by these Web Policies. If you have questions about how a site uses our information, consult that site’s privacy statement.

Discussion Section

If you wish to participate in the Discussion section, please remember that any information disclosed will be available for viewing by other members/users of this community. Users should exercise caution when deciding to disclose personal or personally identifiable information.


CCME is committed to providing access to our web pages for individuals with disabilities. Comments on the accessibility of our website should be sent to webmaster@mrnc.org

Limitations on Use

Authorized users may download materials from this site provided that any reproduction of the material is for noncommercial purposes, does not alter the material and gives appropriate attribution. CCME reserves the right to remove materials or take reasonable steps to prevent unauthorized access to materials, at any time without notice.


The information provided through these web pages is made available as a public service and should not be relied upon as medical or legal advice. This site includes information on quality improvement related to specific clinical topics, including articles, references, tools and best practice information. The information is intended for a professional audience and is not meant to be used without appropriate clinical, medical or professional judgment. All state and federal regulatory requirements should continue to be followed by therapy providers. Any user of the information acknowledges and agrees that CCME and its officers, directors, employees and agents shall not be responsible in any way for any use of the information contained in this site contrary to these instructions.

No Warranty

CCME expressly disclaims any and all warranties, either expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose with respect to products, services, information or results related to this initiative; and in no event will CCME be liable for any damages whatsoever, including, without limitation, direct, consequential, indirect, incidental or special damages for loss of profits, business interruption, loss of or unauthorized access to information, and the like, arising from this initiative, even if The Carolinas Center for Medical Excellence has been advised of the possibility of such damages.

Copyright Notice

Copyright © 2014, The Carolinas Center for Medical Excellence (CCME)

Policy Updates

By using our website, you consent to the collection and use of the information you provide to us as outlined in these Web Policies. CCME may occasionally update these policies. Notice of revisions will be posted here.

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© 2014 The Carolinas Center for Medical Excellence